Innovation through subtraction: Radical Simplification

STEP 1

Question & delete everything possible

STEP 2

Simplify & optimize manually, then add speed

STEP 3

Automate last

INGREDIENT 1

Expand the view to include the entire customer journey or process

INGREDIENT 2

Inject urgency & accountability

INGREDIENT 3

Eat your own dog food

STEP 1

Question & delete everything possible

STEP 2

Simplify & optimize
manually, then add speed

STEP 3

Automate last

INGREDIENT 1

Expand the view to include the entire customer journey or process

INGREDIENT 2

Inject urgency & accountability

INGREDIENT 3

Eat your own dog food